What is an intranet employee experience platform?

An intranet employee experience platform combines company information and communication with features that help employees find knowledge, connect with colleagues and access workplace services. The scope varies by product, so compare the tasks it supports rather than relying on the category name.

Do we need another intranet if we already use SharePoint?

It depends on whether your existing experience meets employee and administrative needs. SharePoint can provide the intranet foundation. An additional platform may be useful if you need a different publishing experience, broader audience access, personalisation or connected services. Start by identifying the gaps in your current setup.

What is the difference between single sign on and Microsoft 365 integration?

Single sign-on lets employees authenticate using an existing identity. Other integrations may display content, search connected repositories, distribute updates or support actions. A Microsoft login does not by itself mean that SharePoint documents are searchable or that Teams content is available.

Can employees without Microsoft 365 accounts use an intranet?

Some platforms support their own employee access outside Microsoft 365. Access to connected Microsoft documents and services is a separate question and may still require a suitable account, permission or licence. Ask vendors to demonstrate both the intranet login and the linked content journey for your frontline audience.

What should we check before choosing intranet AI?

Check the sources it uses, how it respects permissions, whether answers identify supporting information and how uncertain answers are handled. For agents that take actions, examine preview, approval and audit controls. Ask which capabilities are available in your proposed package and test them with realistic content.

How do we measure intranet engagement and return on investment?

Use several measures: audience reach, repeat use, search success, acknowledgements, feedback and task completion. Page views help establish usage but cannot prove understanding. For ROI, agree a baseline and connect platform data with relevant operational or financial evidence. Avoid attributing a business result to the intranet without supporting analysis. We have a guide featuring several internal comms leaders’ strategies for measuring comms impact here.

Can an intranet work offline?

Offline capability varies by platform, device and content type. Ask what can be downloaded or cached, whether employees must prepare it in advance and what needs a live connection. AI answers and external Microsoft services should be tested separately from access to stored content.

Emma Johnson, Author at Interact software

Blog

10 best intranet platforms for Microsoft 365 for 2026

A buyer’s guide for communications HR and IT teams Research reviewed 22 October 2026 The best intranet platform for Microsoft 365 depends on your…

Emma Johnson 26 Oct, 2026 • 10 min read

Thumbnail for Interact Software named a Leader in the 2026 Gartner® Magic Quadrant™ for Intranet Packaged Solutions for the fourth consecutive year

News

Interact Software named a Leader in the 2026 Gartner® Magic Quadrant™ for Intranet Packaged Solutions for the fourth consecutive year

Recognition follows the launch of Cue and Conductor, connecting personalized employee experiences with agentic AI for communications, HR and IT teams NEW YORK, NY…

Emma Johnson 16 Oct, 2026 • 3 min read

Blog

What is a modern intranet? What enterprise buyers should look for

A modern intranet is cloud-based, mobile-first digital hub that employees can use to communicate, find information and access productivity-boosting tools. Unlike traditional intranets, which…

Emma Johnson 07 Oct, 2026 • 7 min read

News

Love’s Travel Stops and Interact named 2026 Engage Awards finalists

Love’s Travel Stops and Interact have been named finalists in the 2026 Engage Awards for Best Use of Technology in Employee Engagement. The recognition…

Emma Johnson 29 Sep, 2026 • < 1

News

Interact launches Cue and Conductor to create an AI-native intranet that adapts to what every employee needs next

Interact has launched Cue, an adaptive AI intranet experience that personalizes what every employee sees, knows, and does next. Cue launches alongside Conductor, Interact’s…

Emma Johnson 15 Sep, 2026 • 2 min read

News

62% of communicators say meaningful engagement includes employee action, but only 8% connect the data

New research from Interact and Ragan Communications identifies an “action-to-decision gap” between the outcomes internal communications teams want to influence and what their current…

Emma Johnson 09 Sep, 2026 • 3 min read

News

Interact recognized on Ragan’s 2026 HR Tech Hot List

Interact has been recognized on Ragan’s 2026 HR Tech Hot List, joining companies recognized for technology that is improving employee experience, engagement, and workplace communication.…

Emma Johnson 07 Aug, 2026 • 2 min read

News

Double Gold: Why Kent’s employee experience platform continues to set the standard

Just a few weeks after receiving Bronze at the AI Comms Awards 2026 for Best Use of AI in Internal Communications, Kent and Interact…

Emma Johnson 09 Jul, 2026 • 3 min read

News

Award-winning AI: Kent and Interact recognized at the AI Comms Awards 2026

Kent and Interact are celebrating after winning Bronze in the Best Use of AI in Internal Communications category at the AI Comms Awards 2026, recognizing…

Emma Johnson 22 Jun, 2026 • 3 min read

News

Interact Enters a New Era of Growth with Brand Evolution, AI Innovation, and Industry Recognition

A landmark quarter brings a new visual identity, agentic AI capabilities, and recognition across the category's leading analyst reports.

Emma Johnson 27 May, 2026 • 3 min read

Post

Interact Software recognized as Best Performing Company in Human Capital Management at the 2026 Megabuyte50 awards

Interact Software has been recognized as the Best Performing Company in the Human Capital Management (HCM) sector at the 2026 Megabuyte50 awards. The Megabuyte50…

Emma Johnson 20 Mar, 2026 • 2 min read

News

Interact Software appoints Matt Taylor and Michael Whitfield as Non-Executive Directors

We are delighted to welcome Matt Taylor and Michael Whitfield as Non-Executive Directors of Interact Software.

Emma Johnson 24 Feb, 2026 • 2 min read