Communicate: London 2026

Trish Elsey is an experienced internal communications, engagement and change professional who has worked across fast-moving, complex organisations. She is passionate about making communication clear, engaging and useful, helping employees stay informed, connected and confident through change.

Addea Amoa helps organisations close the gaps between what people say, and what they actually experience during complex transformation. She is an independent internal communication and behaviour change advisor with 25 years working across a wide range of industries, from mergers and restructures to digital transformation. Addea blends behavioural insight, employee evidence and hands-on know how to help organisations deliver change that people experience as intended. And is most interested in what change feels like for the people living through it. Her talk, “The Words Aren’t the Work” looks at why change narratives tend to fail and gives practical ways to close the gaps between what’s said, understood and lived. Addea is also a Board Director of the Institute of Internal Communication (IOIC)

Alison has 20 years’ experience across communications, corporate affairs and sustainability and now leads Internal Communications and Social Impact at Intact Insurance UK. Following the UK launch of the Intact Insurance brand in 2025, the business has spent the past year embedding its brand values, behaviours and tone across around 5,000 employees. Previously, Alison was a director at The National Lottery, where she led responsible business operations, and held leadership roles at Capital One and Investec. Her experience also spans the education and third sectors. She holds a Postgraduate Certificate in Sustainable Business from the Cambridge Institute of Sustainability Leadership and is a Fellow of the Royal Geographical Society. In this session, Alison brings the internal communications leadership perspective on Intact Insurance’s Brand Champion programme, sharing lessons from the rebrand and exploring how employee voices can support its next chapter.

Lynne is an employee engagement and brand-led internal communications leader who co-founded Goldbug ten years ago to help businesses bring their brands to life for employees. Her work connects people with brand, strategy and customers through programmes focused on culture, customer experience and leadership, reaching everyone from senior leaders to frontline teams. As one of the creative founders of the EE brand, she helped develop its culture, values and internal identity. Her experience spans some of the UK’s best-known brands, including British Airways, ITV and Orange, while her clients at Goldbug include the BBC, National Grid, PayPal, Intact Insurance and Amazon. A brand expert and self-confessed content animal, Lynne brings an outside-in perspective to building brands from the inside out. She believes employees are a business’s most powerful storytellers and is the self-confessed inventor of employee influencer programmes, having delivered them since 2019.

Oliver has more than 12 years’ experience shaping strategic communications across Personal, Commercial and Specialty Lines insurance. As a Communications and Engagement Manager working across Intact Insurance’s Global Specialty teams in the UK and Europe, he brings business priorities to life through compelling storytelling, engaging content and colleague experiences. He holds a BA (Hons) in Business and Marketing Management and has played a key role in Intact Insurance’s transformation journey. As a Brand Champion throughout the rebrand of RSA to Intact Insurance, he has helped unite colleagues through self-driven, organic video content and messaging that strengthen connection, engagement and understanding. In this session, Oliver brings the perspective of an employee content creator, sharing his experience of Brand Champion training, creating content for colleagues and helping bring the Intact Insurance brand to life from the inside out.

Cristiana Radulescu is a senior internal communications and culture leader with more than 10 years’ experience helping organisations connect people with strategy and purpose. She has worked across complex global businesses, advising leaders through change and strengthening engagement, culture and the employee experience.

Bethan Whitaker is an internal and corporate communications leader with 10 years’ in-house experience. She advises senior leaders, builds strong partnerships across organisations and has led communications through major change and transformation programmes. She is passionate about putting people at the heart of communications to improve employee experience and engagement.

Lynda Knight is an internal and change communications specialist with more than 20 years’ experience across global FTSE 100 companies and national organisations. A trusted adviser to senior leaders, she has extensive experience in employee engagement, strategic communications, events and developing channels that connect people across complex organisations.