Employee experience built on seven pillars

The employee experience system that delivers what people actually want

Great EX rests on seven interconnected pillars, the foundation of Interact’s trusted employee experience platform.

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Graphics symbolizing 7 elements an employee experience platform should have: Community, recognition, alignment, knowledge, self-service, tool access, and communication.

Your employee experience needs to match your ambition. Your people can’t thrive without it.

The Interact view

Employee Experience (EX) should be built on seven core pillars.

These pillars, which form our digital workplace framework, align what employees need with what your business demands: a unified strategy that drives performance.

A powerful digital workplace framework

Interact’s employee experience platform builds everything in one digital workplace, so employees get a personalized experience that delivers the right content, tools, and connections at the right time.

The Seven EX Pillars

The modern world of work prioritises digital-first optimization, cutting-edge tech evolution and a thirst for discovery and innovation. At Interact, we solidify all of those ideals with a human-centred approach to the workplace, with seven pillars that build a comprehensive EX strategy:

1. Communication
2. Self-service
3. Knowledge
4. Alignment
5. Recognition
6. Community
7. Tool access

The seven EX pillars loved by HR, internal comms,
and IT leaders worldwide

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Communication

Employees need clear, timely communication that connects them to strategy, news, and events. Without it, disengagement grows. 61% of employees have considered leaving due to poor comms.

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Alignment

70% of employees define their sense of purpose by their work — and purpose drives performance. Clear alignment ensures employees understand how their work contributes to business objectives.

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Self-Service

Employees expect instant answers to HR, IT, and all other queries without waiting for support. Self-service reduces IT costs, improves solution time and frees HR and IT teams to focus on strategy.

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Knowledge

Employees expect immediate access to data, but searching multiple systems destroys productivity and breeds frustration. New hire impact can increase by 70% with accessible knowledge. 
 

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Community

Employees want to feel connected, to share ideas, and celebrate wins. Without a sense of community, culture suffers and innovation stalls. More highly engaged employees deliver 23% greater profitability.

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Tool Access

Employees need frictionless access to the tools they rely on, to improve efficiency, reduce errors, and accelerate work. Employees lose up to 5 weeks of productivity annually due to context switching.

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Recognition

Recognition motivates, builds loyalty, and reinforces positive behaviors. For over a decade, companies with effective recognition programs have seen 31% lower voluntary turnover. 
 

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Employee experience platforms depend on these seven pillars

The backbone of a digital workplace framework. Supported by data. Because when your employees’ needs are met, they don’t just work — they thrive.

Trusted by the world’s leading enterprises

Try Interact today.

Employee experience isn’t optional, it’s a competitive advantage.
If you don’t hold the advantage, who does?

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FAQs

What are the seven pillars of employee experience and why do they matter?

The seven pillars of employee experience — Communication, Alignment, Knowledge, Self-Service, Community, Tool Access, and Recognition — are what makes up Interact’s market-defining digital workplace framework. They represent the core needs every employee must have met to thrive.

How do the seven pillars connect to a digital workplace strategy?

A digital workplace isn’t just a collection of tools — it’s an integrated ecosystem that delivers a personalized experience. The seven EX pillars provide the framework for that ecosystem, ensuring employees have everything they need in one place: clear communication, easy access to tools, knowledge, and recognition. This eliminates silos, reduces context switching, and enables employees to do their best work. 

How does Interact deliver all seven pillars in one employee experience platform?

Unlike competitors that focus on single functions, Interact unifies communication, knowledge, collaboration, and recognition in a single digital workplace. Our platform combines intranet, frontline apps, newsletters, surveys, social feeds, and integrated workflow — all personalized by role and location. This means employees get the right content, tools, and connections at the right time, without jumping between systems.