Blog 7 reasons employees ignore your intranet
Your intranet was designed to be the central hub for workplace communication. But as employees navigate growing volumes of information, multiple communication channels, and…
Internal Communications
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Blog Twenty years at Interact: Two decades of intranet design and user experience
I joined Interact in March 2007 with no real experience of intranets, intranet design, or intranet user experience. Twenty years on, it’s a decision…
Blog What leaders need to see to prove the value of internal communications
Proving the value of internal communications is about showing how comms contributes to the things leadership already cares about. It requires combining communication data…
Blog Intranet content management best practices for more reliable AI answers
When intranet AI gives the wrong answer, most teams blame the technology. But failing to adhere to intranet content management best practices is often…
Blog Strategic internal communications: Connecting comms to business outcomes
Most communicators know strategic internal communications means connecting comms to business outcomes, but the majority aren’t doing it. The key is uncovering evidence that…
News 62% of communicators say meaningful engagement includes employee action, but only 8% connect the data
New research from Interact and Ragan Communications identifies an “action-to-decision gap” between the outcomes internal communications teams want to influence and what their current…
Blog 5 employee experience ideas I picked up on the road this summer
In his role as Interact’s VP of Customer Success, Wayne Farmer and his team visit customers across a range of industries, offering a firsthand…
Blog AI for internal communications: What teams need now
One of the litmus tests for businesses in recent years is how they leverage AI for internal communications to work smarter and faster. With…
Blog Why your employee experience metrics might be lying to you
Your employee experience metrics can look perfectly healthy while telling you almost nothing. Open rates climb and the dashboards glow green, and you still can’t prove the business…
Blog Measuring internal communications: 7 takeaways from our Measuring What Matters live online event
Measuring internal communications is the challenge every IC, HR, and IT leader is wrestling with. Interact’s recent Measuring What Matters live online event saw guest speaker Cheryl McKinnon, a Principal…
Blog The real cost of poor employee experience (and how to calculate it)
The cost of poor employee experience (EX) is one of the highest-risk decisions most organizations overlook. Every other proposed project gets a price and…
Blog Email is not dead: what the data really says about employee newsletters
After Interact’s recent online conversation, Dana Feldhacker, Head of Customer Success, makes the case for email newsletters.
