Double Gold: Why Kent’s employee experience platform continues to set the standard

Just a few weeks after receiving Bronze at the AI Comms Awards 2026 for Best Use of AI in Internal Communications, Kent and Interact have once again been recognised by industry judges.

This time, at the Internal Communications and Engagement (ICE) Awards 2026, the partnership was awarded Gold in Best Intranet and Gold in Best Use of Artificial Intelligence in Internal Communications.

While awards are always something to celebrate, what makes these recognitions particularly meaningful is what they represent. They’re not simply recognition for technology. They’re recognition for a communications strategy that has fundamentally changed how thousands of employees connect with their organisation every day.

A digital workplace that works for people

Every organisation has knowledge.

Policies. News. Documents. Conversations. Expertise.

The challenge isn’t creating more of it. It’s making sure people can actually find it, trust it and use it.

That’s where a modern employee experience platform makes the difference.

Rather than acting as another destination employees have to remember, it becomes the digital centre of the organisation. One place to discover information, connect with colleagues, recognise great work and get answers quickly.

For Kent, that platform is Frank.

Named after the company’s founder, Frank has become the digital home for more than 13,000 employees across 26 countries, bringing together personalised communications, AI-powered search, social collaboration and Microsoft 365 integration into one experience. 

More than an intranet

Before launching Frank, Kent faced challenges familiar to many global organisations.

Information lived across fragmented systems. Important updates became buried in email inboxes. Regional teams worked in silos, and a four-person internal communications team faced the challenge of supporting a rapidly growing global workforce. 

The ambition wasn’t simply to replace technology.

It was to create a digital workplace that genuinely made work easier.

Today, Frank is delivering measurable results:

• 70% monthly active users sustained since launch
• More than 22,000 AI-powered searches every month
• 150 trained local content creators publishing across the organisation
• 75% reduction in communications team email volume
• Employees describing the platform as having “Kent in my pocket” 

Those outcomes are exactly what the ICE Awards recognised.

AI with purpose

Artificial intelligence is most valuable when it solves everyday problems.

For Kent employees, that means finding policies, documents and answers in seconds instead of searching across multiple systems or waiting for support.

Combined with personalised content, mobile access and employee-generated communications, AI has become part of a wider employee experience that helps people spend less time looking for information and more time doing meaningful work. 

Recognition built on partnership

One of the highlights of the evening was celebrating alongside the people who made the project possible.

Representing Kent were Joanne Hennigan, Senior Vice President, Communications & Advocacy, and Lourdes Carmona, Communications Specialist. Joining them from Interact was Alex Clarke, Director of Customer Success.

It was also a pleasure to share the evening with several other Interact customers, celebrating the innovation happening across the internal communications profession.

Award wins like these are never the result of software alone. They’re built through partnership, shared ambition and a commitment to continually improving the employee experience.

“Winning awards alongside our customers is always special because it’s recognition of a shared journey. These Gold awards reflect the vision and commitment of the Kent team, who set out to create a better experience for their employees and embraced new ways of working. We’re incredibly proud to have partnered with them on that journey and to see Frank recognised as an example of what’s possible when technology and people come together with a clear purpose.”

Alex Clarke, Director of Customer Success, Interact

Congratulations to Kent – a celebration of their employee experience platform

Learn more about how Interact is helping organisations transform employee experience with AI.

Read the full winners of the Internal Communications and Engagement Awards 2026 announcement.