HR can now deliver five critical outcomes in one platform
Mergers, restructures, return to office, new AI tools. Plan one
coordinated campaign across the intranet, the frontline mobile app,
email and Microsoft Teams, target it by role, location and team, and
give managers the talking points to lead their people through it.
Peer-to-peer collaboration tools let teams share what’s working, ask
questions and support each other as the change lands. Then see
who has read it, who hasn’t, and where people are still unsure
- Broadcasts
- Employee Email
- Mandatory Reads
- Frontline App
- Personas
- Omni-channel Publishing
- Analytics
Guide new starters from offer to first day and beyond, then support
every promotion, role change and move to new ways of working,
including AI. The right checklists, content and people appear at the
right moment, so managers aren’t the only safety net
- Onboarding & preboarding journeys
- Role-change journeys
- Manager toolkits
- Communities & expert directory
- Quizzes to check understanding
- Editorial calendar
An employee spots payroll code ABC21 on their payslip and doesn’t
know what it means. They ask Cue, which explains it from your HR
guidance on the intranet, in the version that applies to their country
and site. Still think it’s wrong? Cue raises a ticket in ServiceNow for
them, with the context already attached. The employee gets an
answer in minutes, and HR only sees the questions that need a
perso
- Cue AI assistant
- AI search ServiceNow ticketing
- Guidance by country & site
- Failed-search reports
- Personalized homepage
Give employees self-service for what they ask HR every day: policies,
benefits, leave and forms, connected straight into your HR
technology, whether that’s Workday, SAP SuccessFactors or
another platform. Run open enrollment, policy rollouts and recurring
programs from one calendar, and see exactly who has and hasn’t
acknowledged them.
- Employee self-service
- HR technology integrations
- Calendars
- Acknowledgement tracking
- Electronic forms
- Ownership with governance
Share leadership updates, celebrate wins and connect people across sites, shifts and countries, so frontline and office teams feel part of the same company. When you ask for feedback, pulse surveys give HR and managers an early read on how people feel.
- Company feed
- Leadership updates
- Rewards & recognition
- Company values
- Reactions & comments
- Pulse surveys
- Anonymous feedback
- Mobile app
- Social Intranet
Integration
Works with the HR technology you already run
Connect Interact to Workday, SAP SuccessFactors and the tools your workforce relies on, so employees can find their information and get things done, like booking time off, without jumping between systems.
Why Interact?
More than software. Outcomes come from how you launch and run the platform, not just its features. We stay with you for both.
Implementation built around HR
Specialists help you set up journeys, targeting and content ownership around your HR programs.
Customer Success that stays with you
A dedicated team helps you measure results and plan your next HR campaigns.
Security fit for HR content
Permissions and governance built for sensitive people content.
Awards and industry recognition
In our customers’ words
“We reduced HR enquiries by 35% in just 10 weeks! Interact has completely changed how we access information, stay on top of news, and connect.”
“Before Interact, only 79% of employees completed open enrollment on time. Now, completion has hit 100% — an incredible improvement.”
“Mandatory reads give us confidence that employees acknowledge their critical compliance. No wondering who missed an update.”
Ready to deliver high-impact HR strategy ?
See how Interact helps HR answer questions once, run programs at scale and bring every employee through change.
FAQs
What is an HR Communication Platform and why does it matter for employee experience?
An HR communication platform connects employees to policies, benefits, onboarding and compliance across every channel. The biggest gains come from self-service and knowledge: when employees find their own answers via AI Search and an AI policy advisor, HR fields fewer repeat tickets, employees get faster answers, and cost to serve falls.
How does Interact reduce repetitive HR tickets?
It pairs AI Search with an AI policy advisor that answers questions instantly from your own handbook and policies, so employees self-serve before raising a ticket. One customer reduced HR enquiries by 35% in just 10 weeks.
Can Interact help align newly acquired or merging teams?
Yes. Onboarding homepages and AI Search get new groups onto shared policies and ways of working quickly, a common need for healthcare systems and multi-entity organizations bringing on new teams. Role- and location-based targeting means each group sees only what applies to them.
Does Interact integrate with Microsoft 365, Teams, and HR systems like Workday?
Yes. Interact integrates with Microsoft 365, Teams, Slack, and leading HR systems such as Workday and ServiceNow, so self-service answers and knowledge sit in the flow of work, without forcing employees to switch platforms.
How do HR leaders measure self-service and knowledge success?
Dashboards track read rates, acknowledgments, AI Search and policy advisor usage, ticket deflection, and sentiment trends from Signal Agent and Pulse Surveys, all tied to KPIs for compliance, retention and productivity.
How is HR changing to address the modern pressures organizations are facing?
The entire operating model of HR teams is evolving, based on the growth and adoption of AI tools. HR teams must now manage the changing nature of routine responsibilities, navigate the efficiency path and workforce planning challenges, and address change fatigue and talent pipelines that characterize the modern world of work.