Interact has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions.
For us, this recognition isn’t just about a position on a chart. It’s validation of the approach we’ve always taken: building the tools employees actually need, not distracting them with features they don’t.
Why Interact was recognized as a Modern Enterprise Intranet Platform
Our placement as a Leader highlights strengths that matter most to organizations today:
- Frontline Reach → Connect dispersed and hard-to-reach employees through a mobile-first solution, digital signage, and targeted content delivery.
- Deep Personalization → Deliver tailored experiences based on role, location, or persona, giving every employee access to the most relevant tools and information.
- Ecosystem Integration → Centralize the tools employees already use (Microsoft 365, HRIS, ServiceNow, Salesforce, etc.) for a seamless, unified experience.
- Balancing Flexibility with Ease → Combine configurability with intuitive management so teams can adapt the platform without technical expertise.
- All-in-One Employee Experience → Go beyond communication to support the entire employee journey, from clarity around organizational goals to recognition and community-building.
These aren’t just technical capabilities – they’re the foundations of a modern intranet that powers the employee experience. From communication and self-service, to knowledge, community, alignment, and recognition – Interact helps enterprises tackle their most pressing business challenges: reducing support costs, cutting lost productivity, retaining talent, and building highly engaged, connected teams.
Why this matters for our customers
Recognition as a Leader isn’t the end point. It’s proof that Interact can deliver intranet solutions at scale – without unnecessary complexity. Some platforms pile on features for features’ sake. Our approach is different: we focus on modern intranets that are just right – powerful enough to serve thousands, simple enough to use every day.
Customer outcomes in action
Earning recognition as a Leader is meaningful, but what truly matters is the impact Interact delivers for enterprise organizations. Here’s how our customers are achieving measurable business outcomes with the platform:
- Fast Casual Franchise: Moving to Interact’s modern intranet resulted in an 83% reduction in IT support tickets compared to their previous communications platform. This meant significant savings in IT resources while giving 300,000 frontline workers and franchisees a smoother, more reliable digital workplace experience.
- Love’s Travel Stops: With 40,000 frontline employees, Love’s needed an enterprise intranet platform that could truly engage dispersed teams. After migrating to Interact, they saw an 11% improvement in retention, a 28% increase in catering sales, and an 80% participation rate in their annual open enrollment. This proves that employee experience drives tangible business results.
- King’s College Hospital NHS Foundation Trust: For 13,500 clinicians and staff, Interact has become a mission-critical communications hub. With over 1 million monthly page views and 6,000 daily users, the award-winning intranet ensures real-time updates reach frontline workers and helps the Trust stay aligned and responsive.
Together, these examples show why Interact is trusted by leading organizations to drive measurable outcomes: clear communication, easier access to tools, stronger community, and alignment around organizational goals.
Looking ahead
Being named a Leader is an important milestone, but it’s not the destination. We’re doubling down on customer-led innovation, with new features arriving in our Autumn 2025 launch that will take the employee experience even further.
Stay tuned: this is only the beginning.
With our Autumn 2025 launch, we’ll introduce new ways to strengthen communication, streamline self-service, simplify tool access, and improve alignment and recognition – further linking employee experience pillars to business outcomes like productivity, retention, and engagement.
Simon Dance, CEO, Interact Software:
“Too often, vendors build for the sake of novelty – piling on features that look impressive on paper but do little to solve real challenges in the workplace. Our approach has always been different: we build what’s needed, when it’s needed, and we keep it simple enough for every employee to use. Whether you’re a frontline worker at King’s College Hospital, a franchise operator at Domino’s, or part of a global team at Levi’s, Interact is there to make work easier, not harder. That’s what this recognition says to me – that being practical pays off.”
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“It’s no surprise to us that Interact has been recognized as an industry leader. Since launching our platform, adoption has exceeded expectations, and the intranet has become a strategic tool that aligns our employees with our goals and culture. This recognition reflects the real value Interact delivers every day.”
Jessica Jensen, Corporate Communications Manager at Love’s Travel Stops
Disclaimer:
Gartner, Magic Quadrant for Intranet Packaged Solutions, 2025. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
