Retail Intranet

Create a unified home for your business

Elevate employee engagement, streamline operations, and enhance customer satisfaction by empowering employees, managers, and corporate teams with a single source of truth for seamless communication, training, and productivity.

Reach everyone, no matter where they are

Ensure employees can deliver a consistent brand experience anywhere in the world with timely, personalized delivery of the latest news, promotions, policies, and more. Use AI to surface relevant local content and let employees customize their own experience for increased engagement.

Deliver pinpoint content with geofencing

Automatically deliver or restrict access to store-specific resources, updates, and best practices as employees enter and exit designated areas. Eliminate information overload and inappropriate access to simplify the employee experience and safeguard intellectual property.

Create a one-stop-shop for retail workers

Make customer service fast by giving employees easy access to the information they need. Launch highly personalized homepages that give employees one-click access HR, payroll, and other retail tools and applications—effortlessly connecting your digital workplace. Centralize and maintain your knowledge base of operational manuals, training materials, and FAQs with an advanced CMS editor built for non-technical authors and enhanced by AI.

Your organization

Transform your enterprise

Gather employee ideas

Bypass traditional channels and location-based obstacles to tap into valuable crowdsourced insights with built-in Idea Management tools.

Frontline-first employee experience

Keep desk-less teams connected with real-time access to critical information via digital signage, responsive mobile experiences, and a dedicated intranet app.

No email? No problem

Reach every employee by going beyond corporate email accounts. Use digital signage, mobile app notifications, and more to contact and connect workers.

Frequently Asked Questions

A secure online hub that connects all the many stores, outlets, warehouses, and other locations in your organizational footprint. Corporate teams can control information, communication, and access, so it’s easy to build community and connection across a geographically dispersed network. It’s a space to share resources, best practices, updates, and foster collaboration in one digital space. With room for grassroots input, individual locations or areas can have their own spaces to talk about share.

Communicating with a dispersed, typically deskless workforce is a challenge for retailers. Lack of communication means employees don’t feel connected to the wider company and don’t have information about sales campaigns, store openings, or company policies. An intranet keeps everyone on the same page, drives brand consistency, and improves customer experience. Internal communications tools allow centralized comms teams to segment audiences with a high degree of granularity, meaning you can manually and automatically (through AI) surface content and comms to managers, regions, employees, or any group you need to reach.

Your solution must balance security, user-friendly access options, and a high degree of customization for your brand. Finding a mobile-first solution with communications capabilities that go beyond email or other traditional channels will help you to build a connected deskless workforce. Select a vendor with demonstrable expertise with organizations facing similar challenges to yours.

Communication and governance are two critical aspects of an intranet's success. It's essential to give intranet users, authors, and admins a user-friendly experience that signposts all the relevant information they need, has advanced search capabilities, and offers automated content governance options. This removes the manual element from updating or reviewing content.

Visit the Interact Customers page to learn how retailers such as Levi Strauss & Co. connect a vast global workforce.

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The intranet built for retail

Create a unified home for your business

Reach everyone, no matter where they are

The SUBWAY brand is the world's largest submarine sandwich chain. Interact helps SUBWAY connect with 300,000+ employees (including franchises) globally.

Retail food

Worldwide

44,500 +

5,300 per minute

Interact delivers a branded, personalized experience for employees.

Retail

US

$5.76b

25,000+

Employees and franchisees rely on Interact to deliver a better future through food people love.

Retail

US

18,000

$17.8b

EG Group uses Interact to support 45,000 global employees as they deliver products and services to up to 24 million customers per week.

Retail

North American, Europe, Australia

45,000

6000

Part of the Fortune 500, Burlington Stores operates over 900 department stores across the United States and Puerto Rico. Interact helps the company’s 40,000+ strong workforce stay connected, wherever they work.

Retail

US

900+

$8.7 billion

Interact provides a unified system that enables one of the UK's most popular retail banks to deliver content and communications to thousands of employees.

Retail Banking

UK

3.2m

95,000

Deliver pinpoint content with geofencing

Create a one-stop-shop for retail workers

Transform your enterprise

Gather employee ideas

Frontline-first employee experience

No email? No problem

Frequently Asked Questions

What is a retail intranet?

Do retailers need an intranet?

What should I look for when selecting a retail intranet?

How should I manage an intranet?

What are some examples of a retail intranet?

Free intranet guide

Transform how your business communicates

The SUBWAY brand is the world's largest submarine sandwich chain. Interact helps SUBWAY connect with 300,000+ employees (including franchises) globally.