Interact + Zendesk

Bring your Helpdesk into your intranet

Free Intranet Playbook

All your IT support, all in your intranet

Give employees a single place to submit and track helpdesk requests, helping to save time responding to ad hoc queries. By embedding Zendesk into your intranet, users can not only log and view their tickets, they can also access other useful information such as frequently asked questions, IT policies and any important announcements and notifications.

Zendesk logo
  1. View all tickets at a glance without needing to leave Interact; see latest updates and provide responses and attachments
  2. Display important IT notifications for greater visibility
  3. Show frequently and previously asked questions, avoiding repeated enquiries and saving IT Helpdesk time
  4. Give users access to the latest policies and guides, using Interact features like 'Mandatory Read' to ensure compliance
  5. Give the Helpdesk a friendly face, displaying roles and skills so users know the best person to contact with any queries
Zendesk screenshot

Intranet integrations

Bring your productivity tools and document management systems together within your intranet, giving users access to the information, tools and people they need from a single, central location.

More ways for your teams to collaborate
Log, view and action tickets
Search and surface SharePoint files from within your intranet
Jira Software.
Help teams plan, track and release great software
Google Drive.
Access Google Drive files from Interact
Store, search and sync files
Quick access to your OneDrive files from one location

Free intranet guide

Plan & deploy a successful intranet with our most popular guide

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