When the coronavirus pandemic was declared, Acadian couldn’t just shut down. Its ambulance and air transport divisions were critical parts of the healthcare response in the areas they serve, and Acadian’s frontline medics were continuously exposed to COVID-19. They needed fast access to the most up-to-date information and communications at all times.
In other parts of the company, support employees were forced to work from home, many for the first time in their careers. It was an unexpected and unplanned change that most were not prepared to take.
All of this presented extreme challenges to Acadian’s workforce. They required immediate communication of protocol changes and critical information, and it became clear that their intranet—Acadian Central—would be the key to getting this information to employees.