US

ServPro

ServPro’s intranet is an invaluable source of authoritative resources for frontline and desk-based colleagues alike.

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No. of users
10,000 - 25,000
Vertical
Emergency response services
Location
US
Franchises
1,700+
Revenue
$589 million

ServPro Industries Inc is an emergency response company with over 1,900 franchises across the United States and Canada. It has over 15,000 franchise and corporate teammates specializing in fire and water cleanup, restoration, and disaster recovery.

While our intranet was already an important resource, it became critical for our business operations this past year. SERVPRONET has helped us stay connected and informed in times of uncertainty, and it will continue to be a vital component in the growth and success of our company.
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Challenges

  • Being on the frontline of COVID-19 cleaning and bio-remediation demanded fast, clear communications.
  • ServPro’s ambition of running its first virtual event required a sophisticated new communications platform.
  • Over 15,000 franchise and corporate teammates were operating remotely for the first time.

Solutions

  • Using a new intranet allows the company to launch a program or initiative while reducing emails and questions about it. The information can now remain in the same location all year round as a resource for every program.
  • Creating a “front page” experience on a digital platform gives users a new and exciting way of receiving information in a visually pleasing way.
  • The new intranet allows the company to minimize the use of all-company emails. All communications now come directly from the intranet and its notifications: streamlining the communications process.

Benefits

  • ServPro did over $300 Million in COVID-related cleaning in 2020, thanks in large part to the Certified: SERVPRO Cleaned program, which was launched entirely on the intranet.
  • As it pushed the limits of the new intranet, ServPro reached site traffic milestones time and again. In 2020, it saw a 57% increase in site visits and a 27% increase in pageviews year over year.
  • Using Interact, ServPro adapted its regular in-person, week-long convention into an entirely virtual event. Hosting the convention virtually was the safest option and ultimately created a cost saving of $741,000 for the company.

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