Vertical
Entertainment
Location
US
Audience
200 million listeners per month
Reach
48 media markets
Formed from the merger of CBS Radio and Entercom, Audacy is a leading multi-platform audio content and entertainment company with thousands of employees across the US.
We needed something that could be the gateway to access the entire organization. We found that with Interact.
Challenges
Before implementing its new intranet, Audacy relied on out-of-date technology that resulted in:
- Sporadic communications: Communicating with employees was inconsistent, which made it difficult for people to stay up-to-date on company news and
events. - Knowledge silos: The overreliance on email and SharePoint meant that information was not managed or shared effectively.
- Culture gaps: Audacy is a large company with thousands of employees. It was difficult to reconcile everyone under a new culture and set of values
following a merger and rebrand.
Solutions
Audacy addressed these challenges by building a new digital workplace called AudacyAtWork. The new intranet is a unified communications platform that acts as a front door to the digital workplace. AudacyAtWork includes features that help to improve employee communication and experience:
- It’s easy access to critical tools: Employees can instantly access the apps and resources they need to do their jobs, such as email, calendars, and file
sharing. - Culture-boosting recognition programs: AudacyAtWork is the home of the company’s much-loved rewards and recognition program.
- Searchable information: The SharePoint silos are gone because AudacyAtWork offers an easy-to-maintain knowledge base where employees can find answers to
their questions and learn about new company policies and procedures.
Benefits
- Improved employee communication: AudacyAtWork has helped to improve employee communication by providing a central place for employees to stay up-to-date on company news and events.
- Increased employee engagement: In the first three months post-launch, the Audacy team saw 98% of active users visit the site each week. That number has averaged to over 90% after the first two years.
- Improved onboarding experience: Onboarding has been enhanced with a customized experience through the intranet. AudacyAtWork guides new hires through their first 60 days and has seen onboarding satisfaction increase by 40% in the last year.