New York Life
Discover how Interact delivered The Square for New York Life - an integrated digital HQ that improves how employees collaborate and communicate across the enterprise.
Financial services - Vertical
- Financial services
- Location
- US
- Enterprise size
- 30,000 employees
- Position
- #1 largest mutual insurer in the US
About New York Life
New York Life Insurance Company is the largest mutual life insurance company in the United States. Ranked #67 on the 2021 Fortune 500 list of the largest United States corporations by total revenue, NYL has been a market leader in finance and investment strategy since 1845.
Challenges
New York Life needed a modern, intuitive platform to bring its employee experience on par with its storied reputation.
The enterprise’s existing intranet, Jive, had become increasingly unreliable, making critical information retrieval taxing and damaging employee confidence and productivity. In addition, the platform was becoming unstable, diminishing trust in its ability to act as a partner for NYL’s 30,000 employees who relied on it every day.
The organization needed a modern platform that could:
- Deliver a modern, compliant digital HQ, fit for a large workforce in a regulated industry
- Offer an enterprise search experience, making knowledge discovery fast and accessible.
- Integrate with New York Life’s existing business systems
- Support employee communications at enterprise scale
- Deliver a security- and technology-compliant experience with granular governance functionality.
Solutions
Interact designed and delivered a bespoke, integrated digital HQ, “The Square”, combining New York Life’s existing knowledge base and business applications with a cutting-edge platform that boosted efficiency, communication and enterprise search.
Through The Square, employees can now leverage the enterprise AI Search to leverage natural language search, delivering immediate results that are relevant and trustworthy, especially for authoritative HR content and mandatory reads.
Powerful integrations with Microsoft 365, ServiceNow, SuccessFactors, Concur, and more allow for seamless task completion between familiar tools, all housed within New York Life’s technology, security, and governance standards.
Measuring success
To understand how employees engage with their new digital HQ, New York Life uses Interact Analytics to measure and report on content performance, monitor AI Search effectiveness and relevance, and track digital workplace initiatives.
As well as measuring the success of internal communication activity, Analytics supports continuous improvement through powerful executive dashboards that deliver daily updates and reports to The Square’s admin team.
