Interact named a 2021 Champion in the Digital Workplace Emotional Footprint Awards

Interact are today excited to announce that we have been recognized as a Champion in the 2021 Digital Workplace Emotional Footprint Awards. The report, created by SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its annual findings based on user feedback via SoftwareReviews’ comprehensive online survey.

SoftwareReviews’ Net Emotional Footprint measures high-level user sentiment. It aggregates emotional ratings from 26 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.

With only five vendors being names as Champions, Interact is extremely proud to be at the top of the list for a satisfaction score aggregated by real users. SoftwareReviews rated us with a Net Emotional Footprint of +93, ranked strongly on being caring and effective, according to feedback provided by their reviews. The report also states that 92% of users would recommend Interact to their colleagues and peers.

“It’s fantastic to be included as a Champion in the 2021 Digital Workplace Emotional Footprint Awards,” said Scott Hitchins, CMO at Interact. “The fact that this comes directly from users makes it all the more valuable to us as an intranet software provider. To gain such a high score in the rankings shows just how much hard work we undergo for each customer, and we’re proud to work with some of the world’s leading enterprises on their workplace communications.”

What is the Emotional Footprint Diamond?

The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end-users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.