IT
The enterprise IT platform that gives IT control and organizations clarity
A secure enterprise IT platform reduces tickets, enforces compliance, and
delivers a digital workplace that empower people to self-serve.
Why IT teams choose Interact as their self-service IT platform
Deflect repetitive tickets
Embed ServiceNow and knowledge articles directly into your enterprise IT platform, and let HR and Comms publish and manage content to free IT for strategic work.
Ensure compliance
Communicate critical updates with acknowledgment tracking, role-based access controls and enterprise-grade security to keep sensitive data safe and compliance needs secure.
Risk-managed AI
Control AI features, manage prompts, and select approved models without switching views. Integrate securely with Microsoft 365, Teams, and more to reduce IT overhead.
Interact features IT teams love
Self-service for ticket reduction
Security and compliance built-in
- Mandatory Reads with acknowledgment tracking for audit readiness.
- Policy pages and security guidelines accessible across devices.
- Mobile push notifications and email alerts for critical updates.
- Global compliance as your platform’s foundation.
Change without disruption
- Broadcast banners and homepage callouts for software rollouts.
- Editorial calendar to plan and sequence announcements seamlessly.
- Analytics to monitor adoption and track employee understanding.
AI and digital workplace tools
- AI Administration Dashboard to enable/disable features and manage prompts.
- Role-based permissions and SSO (Entra ID, Okta, OneLogin).
- Secure integrations with Microsoft 365, Teams, Slack, and ServiceNow.
“Interact is very flexible in terms of creating that user journey – a clear step up.”
Senior Systems Manager
International Sports Association
“Our IT service has seen an 82% reduction in workload since getting Interact.”
IT Manager
Fast Casual Restaurant Chain
“Interact boosted data findability, with a 50% drop in IT support in ten weeks.”
Senior IT Program Manager
Global Entertainment Company
FAQs
What is a Digital Workplace Platform and why do IT teams need one?
A Digital Workplace Platform centralizes communication, knowledge, and integrations in one secure environment. An enterprise IT platform like Interact helps IT teams reduce ticket volume, enforce compliance, and deliver a seamless employee experience without custom development.
How does Interact help IT reduce tickets and improve self-service?
Interact embeds ServiceNow, knowledge articles, and AI-driven search directly into the intranet. As a self-service IT platform, it enables HR and Comms teams to publish updates without IT involvement, while employees resolve routine issues without filing tickets—freeing IT for strategic projects.
How does Interact enforce security and compliance?
Interact uses enterprise-grade security aligned to ISO 27001 and SOC 2 standards. Role-based access controls, SSO authentication, and acknowledgment tracking ensure sensitive updates are seen and compliance is maintained.
Can IT govern AI features and integrations within Interact?
Yes. Interact provides an AI Administration Dashboard to enable or disable features, manage prompts, and select approved models. IT can also integrate securely with Microsoft 365, Teams, Slack, and ServiceNow.
How can IT measure the success of its digital workplace strategy?
Interact offers analytics dashboards to track adoption, engagement, and compliance. IT leaders can prove ROI by showing reduced ticket volume, faster rollout communication, and improved employee experience.