HR

The HR communication platform
that answers the questions you keep hearing

Interact’s HR communication platform deflects repetitive tickets, keeps policies current, and directs managers’ focus. Give employees a single source of knowledge they keep returning to.

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Trusted by HR leaders at global enterprises

Why HR teams choose Interact for
self-service and knowledge

HR communication platform Interact showing a mobile mandatory read on paid time off policy, with an acknowledgment checkbox and Acknowledge button for employee confirmation.

Knowledge they keep coming back to

A communication is read once; a policy is returned to again and again. Interact makes policies, benefits, and handbooks easy to find via AI Search, keeping content current and reliable.

Interact onboarding experience showing Sarah Martinez's Welcome New Starters post with 187 comments, a New Starters community with 132 members, and an Employee Handbook PDF.

Deflect the repeat questions

Deliver instant, sourced answer from your own handbook for fewer tickets, less repetition, lower cost to serve, and HR time back for  29% productivity boost.  

Interact urgent alert about email server downtime delivered simultaneously as a mobile pop-up and a desktop banner, shown alongside Lucy's intranet news feed.

Know where managers should focus

Signal Agent and Pulse Surveys surface sentiment shifts and emerging themes, so managers act on what matters before it becomes an issue. 

Interact features HR teams love

Interact AI Assistant answering a vacation policy query and linking to the Employee Handbook in Working Here for eligibility, accrual, and request details.

Self-service answers, fewer tickets

  • AI answers employee questions instantly, sourced from your handbook. 
  • AI Search empowers self-serve, without employees raising a ticket.
  • Mandatory Reads with acknowledgment tracking for crucial updates.
  • Real-time dashboards for audit readiness and proof of compliance. 
Interact content promotion panel showing toggles to distribute a company announcement across Intranet, Email, Teams, Mobile, Feed, SMS, Slack, and Signage.

Onboarding and alignment

  • Onboarding homepages bring checklists and training into one place. 
  • Bring newly acquired or merging teams onto shared policies. 
  • Automated reminders accelerate time-to-productivity. 
  • Role- and location-based targeting for hyper-relevance for teams. 
Interact Signal Insights flagging negative page comments, with AI Insights reporting 26% negative sentiment in page comments and 67% positive sentiment in event comments.

Employee listening that guides managers

  • Signal Agent detects emerging sentiment shifts as they happen
  • Pulse Surveys capture feedback to complement passive listening. 
  • Spot confusion early, target follow-ups, and measure message success. 
  • Give managers a clear read on where to focus next.
HR communication platform Interact showing Workday leave balances with 15 PTO days used, upcoming approved leave dates, and a Commonplace open enrollment email starting October 1st.

Culture and belonging

  • The Feed keeps everyone connected to news and to each other. 
  • Rewards & Recognition drive engagement and reinforce values. 
  • Targeted, omni-channel publishing via Teams, Slack, signage and email. 
  • Embedding culture into employees’ daily workflow sees up to a 34% increase in employee performance. 

“We reduced HR enquiries by 35% in just 10 weeks! Interact has completely changed how we access information, stay on top of news, and connect.”

Global Entertainment customer

“Before Interact, only 79% of employees completed open enrollment on time. Now, completion has hit 100% — an incredible improvement.”

Office Equipment customer

“Mandatory reads give us confidence that employees acknowledge their critical compliance. No wondering who missed an update.”

Financial Management customer

Self-service and knowledge are mission-critical

Give your organization one HR communication platform where employees find their own answers, stop raising the same tickets, and get back to focusing on what really matters.

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FAQs

What is an HR Communication Platform and why does it matter for employee experience?

An HR communication platform connects employees to policies, benefits, onboarding and compliance across every channel. The biggest gains come from self-service and knowledge: when employees find their own answers via AI Search and an AI policy advisor, HR fields fewer repeat tickets, employees get faster answers, and cost to serve falls. 

How does Interact reduce repetitive HR tickets?

It pairs AI Search with an AI policy advisor that answers questions instantly from your own handbook and policies, so employees self-serve before raising a ticket. One customer reduced HR enquiries by 35% in just 10 weeks. 

Can Interact help align newly acquired or merging teams?

Yes. Onboarding homepages and AI Search get new groups onto shared policies and ways of working quickly, a common need for healthcare systems and multi-entity organizations bringing on new teams. Role- and location-based targeting means each group sees only what applies to them. 

Does Interact integrate with Microsoft 365, Teams, and HR systems like Workday?

Yes. Interact integrates with Microsoft 365, Teams, Slack, and leading HR systems such as Workday and ServiceNow, so self-service answers and knowledge sit in the flow of work, without forcing employees to switch platforms. 

How do HR leaders measure self-service and knowledge success?

Dashboards track read rates, acknowledgments, AI Search and policy advisor usage, ticket deflection, and sentiment trends from Signal Agent and Pulse Surveys, all tied to KPIs for compliance, retention and productivity. 

How is HR changing to address the modern pressures organizations are facing?

The entire operating model of HR teams is evolving, based on the growth and adoption of AI tools. HR teams must now manage the changing nature of routine responsibilities, navigate the efficiency path and workforce planning challenges, and address change fatigue and talent pipelines that characterize the modern world of work.