US

Piedmont Healthcare

Piedmont Healthcare uses Interact to support more than 23,000 employees who make a positive difference for patients every day.

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No. of users
25,000 – 50,000
Vertical
Healthcare
Location
US
Patients
2.7 million+
Locations
800+

Founded in 1905, Piedmont is a private, not-for-profit organization with over 23,000 employees caring for 2.7 million patients across 800 locations and serving communities that comprise 70% of Georgia’s population. Piedmont provides safe, compassionate, convenient, and high-quality care.

Since the launch of our new intranet, there has been a significant increase in the number of employees who agree or strongly agree that they receive adequate communication about changes happening at Piedmont and the company’s future plans and directions.
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Challenges

A cohesive and easy-to-access information hub is paramount for healthcare providers. Difficulties arose for Piedmont, however, due to the poor remote access and lack of team collaboration provided by their legacy intranet.

 

 

Piedmont struggled to create a thriving community where employees could connect and collaborate. Lack of governance and content strategy led Piedmont to seek a replacement for their proprietary, decades-old intranet.

Solutions

Piedmont deployed Interact as a collaborative, social, and scalable solution to keep pace with their growth and demand.

 

  • User surveys that measured intranet behavior guided the construction of an appealing new site with easy navigation and a menu organized by objectives.
  • Increased awareness of user personas also resulted in customized experiences based on needs; for example, physicians requiring one-click access to clinical information and systems.
  • Deployment of user-friendly design and social features now encourage employee contribution and engagement.

Benefits

With the deployment of the Interact intranet, Piedmont has furthered its goal of creating a thriving digital community. The success seen during the launch phase of The Village saw Piedmont take the winning title at the Interact Excellence Awards for Best Intranet Launch, as well as securing recognition as a finalist in Ragan’s Intranet Awards.

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